Personal Information Collected During Registration
Wild Tokyo collects specific personal details during account creation. New players submit details across a two-stage form on the Wild Tokyo online casino site.
The registration process requests the following data fields:
- Email address and account password;
- First name, last name, date of birth and sex;
- Country of residence and chosen currency;
- Mobile phone number;
- Residential address, city and postcode.
Consents Recorded During Account Creation
The sign-up procedure presents several mandatory and optional consent options. Players confirm they meet the minimum age requirement of 18 years.
The form records formal acceptance of the Terms and Conditions and the Privacy Notice. An individual consent option applies separately to promotional communications.
Account Confirmation and Access Methods
Wild Tokyo delivers an email confirmation link after registration completes. The test email arrived within 40 seconds of submission.
Phone confirmation was not requested during the tested registration process. Existing account holders access the platform using an email address and password. Account recovery operates through a dedicated password reset email.
Identity and Address Verification Documents
Document submission is not required during the initial registration stages. Wild Tokyo requires verification before processing withdrawal requests. The operator may request specific records to verify identity and residence:
- Passport, driving licence or national identity card;
- Recent utility bill or bank statement as proof of address;
- Card, bank account or e-wallet statement confirming payment ownership.
Circumstances Triggering Account Verification
Verification requirements do not apply identically to every account. The platform conducts security checks based on specific account triggers.
Checks may arise from withdrawal requests or bonus claims. Inconsistent profile details and payment ownership checks also trigger document reviews.
Payment Ownership and Withdrawal Requirements
Wild Tokyo verifies that payment methods belong directly to the player. Account withdrawals remain unavailable until verification requirements are completed.
Document checks may conclude before the standard withdrawal processing period begins. That withdrawal processing window runs between 24 and 48 hours. Selected promotional winnings may require additional verification checks before release.
Document Processing and Review Timelines
Document reviews are usually completed within 24 hours when records are in order. This timeframe functions as an internal target rather than a guaranteed limit.
Processing delays may occur during document evaluation. Successful verification does not guarantee the automatic approval of any withdrawal request.
Operator Identity and Support Contacts
GBL Solutions N.V. operates Wild Tokyo. Players can contact customer service through live chat and email channels.
General inquiries can be sent to support@wildtokyo.com. Support agents assist with general questions about account access and documentation.